SHIPPING & RETURNS
FOR USA CUSTOMERS:
FLOYDS CUSTOM SHOP accepts payment by VISA, Mastercard, Discover. Shortly after an order is placed, you will receive a confirmation email detailing specifics of the order. Orders that are out of stock will be placed on backorder and shipped when available. Credit cards are charged when order is placed.
Shipping/handling fees will be added to your total during checkout for all 50 United States including (Guam and Puerto Rico). Free shipping on all orders over $100
All packages are shipped USPS Priority 2-3 day.
FLOYDS CUSTOM SHOP does NOT ship internationally and all orders must have both billing and shipping addresses located within the 50 United States or District of Columbia. While we proudly support the Members of the US Military and believe that it is a great privilege to service their needs, we must fully comply with all United States export control laws and regulations
PLEASE NOTE: The United States and other governments control the export of certain sophisticated technologies, as part of an international effort to combat the proliferation of munitions, weapons of mass destruction and related technologies. These controls take the form of export regulations and license requirements. Whether a product requires an export license can depend on the product itself, the end-user and/or the end-use. FLOYDS CUSTOM SHOP INC, its employees and its agents are subject to U.S. export control laws that prohibit or restrict (i) transactions with certain parties, and (ii) the type and level of technologies and services that may be exported. These laws include, without limitation, the U.S. Arms Export Control Act, the U.S. Export Administration Act, and the U.S. International Economic Emergency Powers Act, and regulations issued pursuant to these statutes, including the U.S. International Traffic in Arms Regulations (ITAR) and the U.S. Export Administration Regulations (EAR). As part of the express consideration provided for receipt of FLOYDS CUSTOM SHOP’s goods, technical data and/or services, you, our customer, acknowledge that the export, re-export or other transfer, directly or indirectly, of the goods, technical data and/or services provided by FLOYDS CUSTOM SHOP INC in violation of U.S. law is prohibited. Customers acquiring goods, technical data and/or services from FLOYDS CUSTOM SHOP INC shall be responsible for obtaining any necessary U.S. or other government authorization required to ensure compliance with applicable export laws.
Access to the official ITAR can be found here: HTTP://WWW.PMDDTC.STATE.GOV/REGULATIONS_LAWS/ITAR.HTML
For further information regarding the applicable laws, regulations, and policies please consult with your export control administrator or contact:
U.S. Department of State
Directorate of Defense Trade Controls Compliance & Registration Division
2401 E Street NW, SA-1, Room H1200
Washington, DC 20522-0112
Tel.: (202) 663-1282
U.S. Department of Commerce
U.S. Department of the Treasury
We offer a 2 year warranty on defective or broken FLOYDS CUSTOM SHOP products with proof of purchase. Please contact us directly at CUSTOMSHOPCUSTOMER@GMAIL.COM
RETURNS & EXCHANGE
If for any reason you are not completely satisfied with your product(s) please contact us at CUSTOMSHOPCUSTOMER@GMAIL.COM. Proof of purchase will be required for any return or exchange. Before returning any items, please contact our customer service for a Return Authorization number (RA). We will not be able to process your return without the RA number. All packages received without an RA# will be refused. Products have to be shipped back in the same condition they were received. We DO NOT accept damaged/used products. All returns are subject to a 20% restocking fee.
Your satisfaction is of the upmost importance, if you purchased the product directly from us we will gladly replace, exchange, or refund.